FAQ

General

Our prices differ depending on customer needs, however to ensure the best possible price and service for you please contact one of our customer representatives and they will be more then happy to help.

Do I need to be present while cleaning takes place?

No, but feel free to be around when we do clean. When you make a booking, you will be prompted to give us entry instructions. We ask you make this clear 24 hours prior to the scheduled booking. If on arrival our staff can not access the premises, a £40 lockout fee will be issued.

Are we pet-friendly?

Of course! However, if you believe that your pet will get anxious while we are there, we recommend arrangements be made for your pet to be somewhere else.

Residential Cleaning

What cleaning supplies do I need to provide?

We provide supplies for end of tenancy and deep cleaning. However, for our regular maintenance cleans our cleaners will be commuting on public transport and are unable to provide cleaning materials, such as hoover or mop.

Can I make special requests or give specific instructions?

Yes. Please make these special instructions clear when making your booking. If we have any questions, we will contact you. If you feel as though that we did not follow instructions as per your request, please contact us on our customer service line open from 7am – 10pm.

What is the difference between a maintenance clean, and a deep clean?

Deep cleaning is considered a one-time initial service and usually takes twice as long as a standard maintenance clean. Deep cleaning is advised if you have not had a professional service in the past. Included in our deep clean are the basic cleaning supplies needed to keep your home consistently clean with our repeated maintenance service.

Commercial Cleaning

How to prepare for my commercial cleaning appointment?

Here are a few steps you can take to prepare for your appointment:

Clear out any unnecessary items from workspaces, reception areas, lounge areas, and kitchen space.
Inform us of any additional cleaning requirements you may have by contacting our office.
Free up the path to different office areas for our cleaning team and equipment.

Feel free to give us a call for any additional questions or concerns.

Should I leave my office during a commercial cleaning appointment?

Our team is here to work around your schedule, so we’re able to make an appointment at your convenience. In general, our assistance is available to businesses round the clock, which means that at your request, we can render our commercial cleaning services outside your business hours.

experience the joy of a fresh clean place.

Reach out to us today and schedule your appointment

Our Guarantee to You

Whether you choose our cleaning company for Residential or commercial cleaning, our services are flexible to suit your personal needs. That means if you want a deep cleaning service for your home or an end-of-tenancy refresh before you move into a different one, we’re here to help. We also work with offices, hotels, schools, gyms and other commercial spaces to help keep their environments spick and span.

SAFE

All cleaners are health and safety trained and DBS checked, and we hold public liability insurance.

REASONABLE PRICING

Competitive rates and value deals without hidden charges

100% SATISFACTION GUARANTEE

If you are not entirely satisfied we will resolve any issue for free

FLEXIBLE

Choose one-off cleans or arrange a schedule.

FRIENDLY

Approachable and reliable staff with a customer-first attitude.

EXPERIENCED CLEANERS

100% have at least six month’s cleaning experience

FAQ